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Udemy : ITIL Service Design Course (Intermediate Lifecycle)

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Udemy 100% off Coupon and 100% Free Course : Complete Course which teach all about the ITIL Intermediate Lifecycle Service Design


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students enrolled :5807
Rating : 4.2 (221 ratings)
Actual Price : 200$
Discounted Price : 0 $

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General information about this topic

  • Understand the Introduction to service design
  • Understand the Service design processes
  • Understand the Organizing for service design: functions
  • Understand the Implementation of service operation
  • Understand the Service design principles
  • Understand the Common service design activities
  • Understand the Technology considerations


Description : The Service Design (SD) module is one of the certifications within the ITIL® Service Lifecycle work stream. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme. The design process is vital to the continued improvement and development of services within the IT lifecycle and this module will also teach you techniques required to develop, manage and integrate service design into the IT Service management process. The course introduces the purpose, principles and processes of service design and will also teach you how to organize and implement this as part of overall service management as well as providing guidance on technology-related activities and considerations. It also demonstrates how service design relates to the other stages of the ITIL Service Lifecycle.The course covers management and control of activities and techniques that are documented in the ITIL Service Design publication, but it does not provide the full detail of each supporting process.Good service design can improve the alignment of IT with the overall business and user needs and the certification will illustrate the importance of designing consistent service design practices in order to achieve this. The Service Design module provides guidance on how to create and launch products and services that will meet the immediate and ongoing needs of organizations and programmes.

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